Effective date: June 19, 2026
This Privacy Policy explains how portzero.cloud ("we", "us", or "our") collects, uses, and protects information when you use the website, dashboard, CLI, and related services. We keep this policy focused on the information we actually need to run the service.
When you create an account or sign in, we may collect:
While you use the service, we may collect:
If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full card number or CVV on our servers. We may receive:
To diagnose issues and improve the service, we may collect:
We use information for the following business purposes:
| Provide the service | Authenticate you, manage tunnels, display account data, and keep the product functioning |
|---|---|
| Communicate with you | Send verification codes, service notices, billing messages, and support replies |
| Improve the service | Understand aggregate usage, troubleshoot issues, and ship product improvements |
| Protect the platform | Detect abuse, enforce our Terms of Service, and protect shared infrastructure |
| Billing | Process subscriptions, invoices, and account status changes |
We do not use your information for advertising or cross-service profiling.
We share information only when needed to operate the service or when required by law:
We do not sell, rent, or trade your personal information.
We may disclose information if required by law, to protect rights and safety, or in connection with a merger, financing, or acquisition.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Access to production systems and user data is limited to authorized personnel who need it to operate the service.
If we become aware of a security incident affecting your personal information, we will investigate and notify affected users when required by law.
We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing.
You can request account changes or data access by contacting us at support@portzero.net. We may need to verify your identity before fulfilling a request.
If you are dissatisfied with our response, you may also have the right to contact your local data protection authority.
The service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has created an account, email support@portzero.net.
When we make changes to this policy, we will update the effective date and, when appropriate, notify you by email or in-product notice.
We aim to respond to privacy-related inquiries within 14 days.